Answer

The process is easy.
1.Select the desired model in our webshop and add it to your shopping cart.
2.Add additional components and accessories if desired.
3.Go to checkout.
4.Choose between different payment options as they vary depending on where you live.
5.When your bike is ready for shipment you will get an emailed invoice from us (total price minus deposit).
6.Make sure your shipping address is correct and up-to-date.
7.Pay the invoice.
8.Once the payment is confirmed your bike will be shipped to you.
Please reach out if you have any further questions!
Email: aostirmotor@gmail.com

Answer

1.We ship worldwide, so yes, we likely ship to your county. We have customers on all continents.
2.Bikes in the USA and Canada are shipped from the American warehouse in Denver, Colorado.
3.Bikes in Europe are shipped from our warehouse in The Netherlands.
4.Bikes in Asia / Australia are shipped from Taiwan.

Answer

Yes, you can conveniently order original spare parts for your electric motorbike on our webshop

Answer

Yes. The different payment options are shown in the checkout process. Accepted payment methods are Visa, MasterCard, Amex, PayPal, and Maestro. As a financing option, we offer Splitit or you can pay with a Bank Transfer. We are constantly working on optimizing payment solutions for our customers and have therefore different possibilities depending on where you live.

Answer

USA & Canada
It will take 10-14 days for shipment of your electric motorbike within the US and Canada. The orders are shipped from the local warehouse in Utah to the nearest collection point before using ground shipping for final delivery.
Delivery time for parts and accessories and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
European Union
It will take 5-7 days for shipment of your electric motorbike within countries belonging to the EU. Orders within the European Union are shipped using ground shipping. Delivery time for parts, accessories, and apparel is about 3-5 days in the US and Europe. If you have preordered the bike and it is not yet in stock you will get an approximate delivery date depending on the production timeline.
Switzerland, Norway, and Iceland
Orders to Switzerland, Norway, and Iceland will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. This means that we do not collect VAT. Delivery takes approximately 5- 7 working days for CAKE's electric motorbikes and less for other products (3-5 days).
Prices are adjusted to make the overall cost for customers the same for orders in Switzerland, Norway, and Iceland and countries within the European Union where the VAT is included in the price.
Rest of the world
Orders to other countries than those mentioned above will be shipped DAP, Delivered At Place, accordingly to Incoterms 2010. For these collections, it takes around 15 working days for delivery. We do not collect VAT, duties, and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information.

Answer

Of course! The charger and the tools you need to set your bike up are included in the price and come with your bike!

Answer

While damage during transport is rare, it can happen. Make sure upon delivery that the crate is in good condition before signing any documents.
If the crate looks damaged: Unbox before signing while the driver is still there. Take photos of and damage and contact our support.
If the damage is considered major: Refuse the shipment and contact our support.
If it is deemed as minor damage: Accept the shipment and contact our support. We will then ship you the needed parts to get you up and running quickly.

Answer

We have different categories of electric motorbikes that serve different needs. The bikes in the category “Explore & Commute” are street-legal in the USA and all European Union countries. You will have to register bikes in this category according to your state and/or country regulations.

Answer

You can use your regular outlet to charge your bike. No superchargers are required.

Answer

If it is a minor issue, you might be able to help yourself by watching our instruction videos or reading the instruction manual. We cover many easy fixes there. If you are unsure or think it is a more serious problem, please contact our Service & Support and complete the form, describing your situation as accurately as possible. We will get back to you as fast as possible with help and advice.

Answer

For all other service videos and helpful tips on how to maintain the bike click here. You can find all of your bike manuals, including the Owner's Manual, under the Cake Manuals. To get in touch, reach out to our service team via the form, click this link (insert this link:

Answer

1. Charging cycles: The average commute is 11km daily / 200 days a year. The battery life in charging cycles, according to this calculation would be 8 years or more.
2. You can ride when it's cold but store and charge them at "indoor temperatures".
3. CAKE-batteries are hot-swappable on all models which means that whenever a new battery standard is introduced from CAKE, they can be used on current bikes, from earlier generations.So, no need to get a new bike.

Answer

All rims are standard dimensioned meaning that if you want to change tires according to your preferences you can do so.

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