Help Center

Q1: What should I offer when I have after-sales questions?

A1: Please tell us where you bought it and your order number.

 

Q2: What should I do if the motor makes abnormal noise?

A2:

1.Is your display showing an error code? If yes please provide pictures;

2.Provide a picture of your motor code(reference Q4);

3.Provide a video of the abnormal noise of the motor(reference Q3).

 

Q3: How to properly shoot a video of abnormal motor noise?

A3: When trying to reproduce the noise, first you have to remove the disc brake. Then you just need to park the bike, raise the rear wheel, adjust the PAS on the display and turn the throttle handle, the motor and the rear wheel can run. Please take a video of the abnormal noise of the motor at this time.

 

Q4: What is motor code?

A4: A series of numbers on the side of the motor.

 

Q5: Why is the odometer on the display inconsistent with the data I measured?

A5: Please adjust the wheel diameter to be consistent with your ebike tire parameters.

(e.g. S07-B wheel diameter is 26, so the wheel diameter value should be adjusted to 26 in P06)

 

Q6: What should I do if the PAS 1 is still too fast?

A6: Please adjust the shifter to the 7th gear.

Q6*: Still too fast and what should i do?

A6*: Please adjust speed limit.

 

Q7: Why does the purchased 1500W electric bicycle only reach 750W in actual operation?

A7:

To achieve 1500W, you can make the following adjustments:

1.Speed limit set to 99 km/h

2.Current limit set to 28A

3.Throttle PWM set to 100%

 

Q8: What is the battery code?

A8: A string of numbers on the side of the battery.

 

Q9: The battery cannot be turned on?/The battery cannot be charged?/The battery power is low?/...

A9:

Any questions about the battery please provide the following pictures:

1.Please provide a picture of the battery code;

2.After the battery is fully charged for 8 hours, please provide a picture of measuring the battery voltage;

3.Please provide a picture of the measuring voltage of the charger;

4.Please provide a picture of the battery level on the display.

 

Q10: Can I ride AOSTIRMOTR ebikes on rainy days?

A10: Yes you can. As long as you dry the battery and motor after your ride.

 

Q11: How to open the display?

A11:

1.A20: Please turn on the battery first. Insert the key into the key hole and turn it clockwise to turn on the power. Then long press the power button on the display.

2.S07: Please turn on the battery first. On the other side of the battery, there is a switch button for the battery, "|" means the power is on, and "o" means the power is off. Press and hold the button "M" to turn on the display.

3.S18: Please turn on the battery first. Insert the key into the key hole at the top of the battery and turn it clockwise to turn on the power. Then long press "M" on the display to power on.